Privacy policy.

Privacy Policy for Tillowbuilt

Effective Date April 14, 2025

At tillowbuilt, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with our services, visit our website www.tillowbuilt.com, or interact with us in any other way. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Contact Details: Name, email address, phone number, and mailing address provided when you request a quote, schedule a consultation, or contact us.

  • Project Information: Details about your building project, such as property address, project specifications, or preferences shared during consultations.

  • Payment Information: Billing details, such as credit card numbers or bank account information, processed through secure third-party payment processors.

Non-Personal Information

  • Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent, collected via cookies or analytics tools like Google Analytics.

  • General Inquiries: Information submitted through contact forms or surveys, such as feedback or preferences, which may not always include personal identifiers.

2. How We Collect Information

We collect information through:

  • Direct Interactions: When you provide details via forms, emails, phone calls, or in-person meetings.

  • Website Technologies: Automatically through cookies, web beacons, or analytics tools when you visit our website.

  • Third Parties: From partners like subcontractors, suppliers, or marketing platforms, where you have consented to share information with us.

3. How We Use Your Information

We use your information to:

  • Provide and manage our building services, including project planning, quotes, and construction.

  • Communicate with you about your project, updates, or inquiries.

  • Process payments securely through trusted third-party processors.

  • Improve our website and services by analyzing usage trends and feedback.

  • Send marketing materials, such as newsletters or promotions, if you opt in (you can unsubscribe at any time).

  • Comply with legal obligations, such as tax reporting or safety regulations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Subcontractors, architects, or suppliers directly involved in your project, only with necessary details.

  • Third-Party Processors: Secure platforms for payments, analytics, or marketing, bound by confidentiality agreements.

  • Legal Authorities: When required by law, such as for regulatory compliance or in response to a court order.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. These may include:

  • Essential Cookies: For website functionality, like remembering your session.

  • Analytics Cookies: To track usage patterns and improve our site.

  • Marketing Cookies: To deliver relevant ads, if you consent.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

6. Data Security

We take reasonable steps to protect your information, including:

  • Encryption for sensitive data, like payment details.

  • Secure servers and access controls to prevent unauthorized access.

  • Regular reviews of our security practices.

However, no method is 100% secure, and we cannot guarantee absolute protection against breaches.

7. Your Rights

Depending on your location, you may have rights under laws like the Australian Privacy Principles (APPs), GDPR, or CCPA, including:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to update inaccurate information.

  • Deletion: Request removal of your data, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing communications or object to certain uses of your data.

To exercise these rights, contact us at [Insert Contact Email or Phone Number].

8. Data Retention

We keep personal information only as long as necessary for the purposes outlined, typically:

  • Project-related data for the duration of the project and up to 7 years for tax or warranty purposes.

  • Website usage data for up to 2 years for analytics.

  • Marketing data until you unsubscribe.

After this, we securely delete or anonymize your information.

9. Third-Party Links

Our website may contain links to external sites, such as suppliers or partners. We are not responsible for their privacy practices. Please review their policies before sharing information.

10. International Data Transfers

If you are outside Australia, your data may be transferred to our servers in Australia or to third-party processors globally. We ensure these transfers comply with applicable privacy laws, using safeguards like standard contractual clauses.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we learn such data has been collected, we will delete it promptly.

12. Changes to This Policy

We may update this policy to reflect legal or operational changes. We will notify you of significant updates via email or a website notice. The updated policy takes effect immediately upon posting.

13. Contact Us

For questions, complaints, or to exercise your rights, please reach out to:

  • Email: tillowbuilt@gmail.com

  • Phone: 0437477855

  • Address: 5/13 endeavour pde

We aim to respond within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.